The third edition of Introduction to Health Care Management is driven by our continuing desire to have an excellent textbook that meets the needs of the health care management field, health care management educators, and students enrolled in health care management programs around the world.

This fully updated edition of the bestselling textbook on Health Services Operations Management provides an invaluable reference for students and researchers in the fields of healthcare management, operations management and patient flow logistics

Doug is masterful at translating all things “quality” in the healthcare arena. This book provides clear understanding of how to design, implement, manage, and sustain programmatic quality management in a way that is easily adopted by any healthcare organization.

Medical centers and hospitals are complex businesses offering lifesaving tech-nologies and care to people who are often at their most vulnerable point in life. This edition will serve as an up-to-date text for students who wish tobuild a career in health care, whether as an administrator, nurse, or physician.